Help & support
Questions, bugs, flavor corrections, or feature ideas: a real person reads every message and replies within two business days.
Contact us
Email hello@skaldstudio.io any time. Include your app version (Settings, About) and, for bugs, what you tapped right before it happened.
Where is my data?
On your device. NuFav is local-first and needs no account: your collection, ratings, tier lists, and pet progress are stored in the app and never leave your phone unless you share a card. Deleting the app, or using Settings, Reset my data, erases them.
A flavor is missing or wrong
The catalog is maintained by hand from public information. Email us the flavor name and what is off (name, status, calories) and we will fix it in the next catalog sync, which the app picks up automatically.
Sharing a card did not work
Share cards are rendered on-device and handed to your system share sheet. If nothing appears, make sure NuFav is allowed to save photos, then try again from the Vault tab.
Referral code questions
Codes unlock cosmetic-only rewards for the person who invited you; new users receive nothing tangible. The full rules live on the Referral Rules screen in the app. If a code will not apply, email us the code and we will look into it.
Delete my referral or community data
Because identities are anonymous, email us your invite code (Invite tab) and we will remove the associated records. See the Privacy Policy for what is stored.
Refunds and purchases
NuFav has no in-app purchases or subscriptions today. If that changes, purchases will be handled by the App Store or Google Play and refunds follow their policies.